Terms of sale

Who you're buying from

Stories on Dough is a New Zealand business selling in trade. You can reach us at hello@storiesondough.co.nz. Because we sell in trade, your purchases are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Prices, currency and GST

All prices are shown in New Zealand dollars (NZD). Stories on Doughis not currently GST-registered, so no GST is charged and prices do not include a GST component. Shipping is additional and is shown before you confirm your order. We take care to price accurately; if a genuine pricing error occurs, see “When your order becomes a contract” below.

When your order becomes a contract

Placing an order is an offer to buy. A contract is formed only when we accept your order, which we do by sending an order confirmation or by dispatching your order, not automatically at the moment of payment. If we can't accept an order (for example, an obvious pricing error or a shape we can no longer make), we'll let you know and refund anything you've paid.

Payment

Payment is taken at checkout through our payment provider. Your full card details are handled by that provider and are not stored by Stories on Dough. We dispatch orders once payment has cleared.

Change of mind

Change of mind is not a right under New Zealand law, and we generally can't offer a change-of-mind refund once we've started your order. This does not affect your Consumer Guarantees Act rights if an item is faulty, not as described, or not fit for purpose. If you need to change or cancel an order, contact us as soon as possible and we'll help if we haven't started work on it yet.

Use with food

Our cutters are intended for brief contact with raw dough only. They are not intended for storing food, for use with hot or oily mixtures, or for the oven or dishwasher. Care instructions are on every product page and in the box; following them is part of using the product as intended.

Shipping & delivery

Delivery costs and timeframes are set out on our shipping & delivery page. Under the Consumer Guarantees Act we'll deliver within a reasonable time.

Your consumer rights

Nothing in these terms removes, limits, or modifies the guarantees, rights, and remedies you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Those rights cannot be contracted out of for consumer purchases and always apply on top of these terms. How to make a claim is set out on our returns & refunds page.

Our liability

Except for the rights guaranteed by the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and any other law that can't be excluded, our liability in connection with your order is limited to replacing the item or refunding what you paid for it. We don't exclude or limit any liability that the law says we can't.

Governing law

These terms are governed by New Zealand law and the New Zealand courts, without affecting any mandatory consumer protections that apply where you live.